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Ethical and Successful Engagement with the Injured Worker
Course Code: NA1751

Author(s): Judy Rehak, RN, BA, CCM

Pre-approved for: ACM, CA BRN, CCM, CDMS, CLCP, CNLCP, COHN/COHN-S, CRC, CVRP, Delaware BON, Florida BON, RNs, RRP

Hours: 2

Ethical and Successful Engagement with the Injured Worker

This course will address the dynamics between injured worker and the team. The “team” includes the case manager, employer, and all treating providers. The purpose of this course is clarity of goals and obtainable outcomes shared between the team as they strive towards a safe and realistic return to work for the injured worker. Successful engagement is based on trust.

Initially there are few shared values between employer and injured worker once the injured worker files a claim. The workload often becomes minimized in the eyes of the employer and overwhelming in the eyes of the injured worker. Add the component of the case manager to the mix and the lines are drawn. What work values may have been shared prior to the injury are now looked upon with suspicion and the refrain of “yes, but” is heard frequently. The employer is worried about cost, the injured worker about pain, loss of lifestyle and a growing realization that they are entitled “to something” based on the conversations with their friends and coworkers.

Course Objectives:
  1. Discussed within this course are concepts of shared values. These values need to be agreed upon at least to some degree in order for the team to safely recover the injured worker and to insure mutual respect throughout the process.

  2. Outlined within this course are methods to ensure a smoother transition from injured worker to a returning and strong productive worker.

  3. Educating the employer and injured worker and honest dialogue with the provider is stressed.

  4. Honesty, clarity of intent, action and outcomes are discussed as they pertain to the injury and rehabilitative process.

  5. Presented are proactive plans of care when dealing with the injured worker, employer, and healthcare provider as they relate to a successful outcome for the injured worker through clarity, integrity and honesty.

  6. Fraud is discussed as it pertains to the workers compensation process. “You can’t put feathers on a dog and call it a chicken. “ Dr. Phil McGraw.


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