2016 URAC Cultural Competency (CC2016)

Course Format

This course is online. All course material is available online and is accessible immediately after purchase from your account homepage. Certificate of Completion is available immediately upon passing the exam.

Course Overview

If the goal of the American medical system is to provide optimal care for all patients, health care providers must understand cultural differences that create conflicts and misunderstandings and that can result in inferior medical care.

Over the next 15 years, the African-American, Hispanic, and Asian-American ethnic groups will expand at a rate six-fold higher than non-ethnic populations.

Studies by Glock and others (Martin, 1985) have shown that the more children understand about stereotyping, the less negativism they will have toward other groups. By exposing students to knowledge about ethnic diversity and the contributions of various groups to our developing American civilization, educators in the social studies may change negative ethnic group stereotypes, reduce intolerance, and enhance cooperation for the common good.

Course Objectives

1. Discuss the need for cultural competence as identified in the:
   1. CRC Code of Professional Ethics
   2. CDMS Code of Professional Conduct., and the
   3. CCMC Code of Professional Conduct


2. Describe factors that affect a healthcare professional's ability to provide culturally sensitive care


3. Explain why a key component of cultural competence is to examine one's own beliefs in terms of culture and explain why self-assessment tools can help healthcare professionals learn about their own assumptions, biases, and stereotypes.


4. Describe the 5 constructs of Camphinha-Bacote's Culturally Competent Model of Care


5. Explain the Purnell Model for Cultural Competence.


6. Discuss specific transcultural communication techniques.

Course Outline