This course, HM6000C, is the THIRD of 3 parts of the QPCM CERTIFICATE OF ACHIEVEMENT PROGRAM FOR ENTRY LEVEL CASE MANAGERS. Upon completion of all 3 parts, you will receive a Certificate of Achievement that can be submitted along with your Resume for entry level Case Management jobs. This Certificate confirms your successful completion of a comprehensive introductory course in Case Management. You will be able to talk intelligently with hiring authorites about the basics of case management and you will be better prepared and more confidant when applying for entry level positions. HM6000C: Case Management Essentials (Part 3) - Key Concepts and Practical Applications 18 Contact Hours TAKE PART 3 NOW !
SEE THE OTHER PARTS HM6000A (Part 1) -- Case Management Essentials - An Evidence-Based Approach HM6000B (Part 2) -- Case Management Essentials - Processes & Activities
PART 3 OF 3 OBJECTIVES Define and compare/contrast quality improvement, outcomes management and risk management. Explain the role of the case manager in quality and outcomes management. Describe the four elements of negligence and explain their relevance to professional negligence/malpractice. Explain the role of case management as it relates to the following legal issues: negligent referrals negligent utilization management/review denials and appeals discharge planning and premature discharge confidentiality and informed consent Describe the process of ethical decision making and identify the primary strategies for effective case management of ethical dilemmas. Describe case management standards, guidelines and protocols. Explain accreditation and the agencies affecting case management responsibilities/processes. Explain problem solving techniques and time management techniques as they apply to case management. TABLE OF CONTENTS KEY CONCEPTS IN CASE MANAGEMENT Quality Management and Outcomes Legal Issues in Case Management Ethical Issues in Case Management PRACTICAL APPLICATIONS Case Maangement Credentials, Organizations and Standards Job Stress and Success Factors in Case Management Practice

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