Customer Service: 866-850-5999



Case Management Essentials (Phase 2 / Part 1) -- An Evidence Based Approach: Vital Competencies©

Course Sections:

  1. Critical Thinking -- Concepts & Tools
    by Richard Paul & Linda Elder
  2. Motivational Interviewing in Health Care -- Helping Patients Change Behavior
    by Stephen Rollnick, William R. Miller and Christopher C. Butler
  3. Crucial Accountabiity 2nd Ed
    by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
  4. Families Living with Chronic Illness and Disabilities -- ONLINE
    Interventions, Challenges and Opportunities

20 CE Hours




HM6000A (Phase 1 /Part 1) -- Case Management Essentials - An Evidence-Based Approach
HM6000B (Phase 1 /Part 2) -- Case Management Essentials - Processes & Activities
HM6000C (Phase 1/Part 3) -- Case Management Essentials: Key Concepts and Practical Applications


1. Apply the following concepts and tools of Critical Thinking:

• Three levels of thought
• Criteria for evaluating reasoning
• Three kinds of questions
• Stages of Critical Thinking Development
• The problem of Egocentric and Sociocentric Thinking

2. Explain the evidence and principles behind Motivational Interviewing

3. Apply the following Core Skills of Motivational Interviewing:

• Asking
• Listening
• Informing

4. Explain how confrontations comprise the foundation of accountability and employ the pivotal concepts for resolving:

• Failed promises
• Missed expectations
• Bad behavior

5. Recognize how families influence, impede, or facilitate the adjustment of a family member who is living with a chronic disease or severe disability


SECTION 1 - CRITICAL THINKING -- Entire publication
This course material will help teach you to be a critical thinker. And what is a critical thinker?
Critical thinkers are clear as to the purpose at hand and the question at issue. They strive to be clear, accurate, precise and relevant. They seek to think beneath the surface, to be logical and fair. They apply these skills to their reading and writing as well as to their speaking and listening. They apply them in all aspects of their professional and personal life.

This course material is for any health care practitioner who spends time encouraging patients to consider behavior change. The list of behaviors that might need to be changed is long: smoking, diet, exercise, medicattion changes, alcohol consumption, fluid intake, the learning of new procedures, use of new aids, uptake of services and so on. Presently, much of health care involves helping patients to manage long-term conditions where outcomes can be greatly influenced by lifestyle behavior change. Yet patients often resist well-intentioned efforts to persuade them into change.

The material covered in this book is a new synthesis on how to bring the heart of motivational interviewing into everyday health care practice. The goal here is to convey just enough of the essential method of motivational interviewing to make it accessible, learnable, useful and effective in health care practice.

SECTION 3 - CRUCIAL Accountability -- Chapters 2 - 6
Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior

  • How to know BEFORE a Crucial Confrontation
  • What to do DURING a crucial confrontation

SECTION 4 - Families Living with Chronic Illness and Disabilities -- ONLINE: Chapters 3, 4, 8 and 11
Interventions, Challenges and Opportunities

The intended audience for this textbook includes health, allied health and other professionals whose work responsibilities will bring them in contact with families as they pursue their interventions with the identified patient. It is also intended for those still in training within these allied health professions. All these people have a unique opportunity to understand and appreciate family dynamics when severe disability and chronic disease affect the family members, to provide support for the family and to share information about effective coping strategies and community resources.