MM1016 - THE PLANNING PROCESS: DEVELOPING COLLABORATIVE RELATIONSHIPS

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OUTLINES

CHAPTER 1: ASSESSING THE SYSTEM AND CREATING AN ENVIRONMENT FOR CHANGE

A. FEASABILITY OF THE MODEL

B. ASSESSMENT OF RESOURCES

C. THE COST OF IMPLEMENTATION

D. INTERNAL MARKETING

E. STAFF INTEGRATION

F. PLANNED CHANGE

1. Step 1: Define Target Populations for Case Management
2. Step 2: Define Target Areas
3. Step 3: Agree on Design Structure for Areas Selected
4. Step 4: Form Collaborative practice Groups
5. Step 5: Choose Benchmarks
6. Step 6: Collect Pre-Impementation Data
7. Step 7: Provide Advanced Skills and Knowledge
8. Step 8: Implement Model
9. Step 9: Evaluate Model

A. CURRICULUM DEVELOPMENT

B. MULTIDISCIPLINARY EDUCATION

1. Empowering the Case Manager
2. Topical Outline
3. A Conceptual Framework for Case Management
4. Role of the Case Manager
5. Reviewing the Health Care Reimbursement Systems
6. Projected Outcomes

C. CASE MANAGER EDUCATION

1. Day One
2. Day Two
3. Day Three
4. Time Allotments

A. THE COMPETENCY OUTCOMES AND PERFORMANCE ASSESSMENT (COPA) MODEL

B. THE EIGHT CORE PRACTICE COMPETENCIES

C. APPLICATION TO CASE MANAGEMENT SYSTEMS

D. SUMMARY

A. THE NURSE CASE MANAGER'S ROLE DIMENSIONS

1. The Clinical/Patient Care Role Dimension
2. The Managerial/Leadership Role Dimension
3. The Financial/Business Role Dimension
4. The Information Management/Communication Role Dimension
5. The Professional Development/Advancement Role Dimension

B. THE NURSE CASE MANAGER'S SKILLS

C. SELECTION OF NURSE CASE MANAGERS

D. CHARACTERISTICS OF THE ROLES OF NURSE CASE MANAGERS

1. Change Agent
2. Clinician
3. Consultant
4. Coordinator and Facilitator of Care
5. Educator
6. Manager
7. Negotiator
8. Patient and Family Advocate
9. Quality Improvment Coordinator
10. Researcher
11. Risk Manager

A. HISTORY OF CASE MANAGEMENT CREDENTIALING

1. What Questions Does Credentialing Answer?

B. LICENSURE

C. CERTIFICATION

D. INDIVIDUAL CONSIDERATIONS FOR SELECTION OF A CREDENTIAL

1. Evaluating Certification Programs for Validity
2. Certificate Programs
3. Accreditation
4. Sections that Commission for the Accreditation of rehabilitation Facilities (CARF)
5. American Accreditation Healthcare Commission/URAC
6. Standards for Quality Improvement
7. Where do the URAC Standards Apply?
8. Accreditation Process
9. How Does Case Management Program Accreditation Impact Individual Case Managers?

A. TRENDS IN EDUCATION

1. Relationship of Case Management and Online Learning
2. Shifts in Expectations and Approaches in Education
3. The Impact of educational Technology

B. INNOVATIVE ONLINE TEACHING AND LEARNING STRATEGIES

1. Assessing Readiness for Online Learning
2. Recommendations for Selecting an Online Offering
3. Innovative Strategies to Promote Learning Outcomes
4. Role Expectations and Shared Responsibilities

C. EVALUATION OF AN ONLINE LEARNING EXPERIENCE

1. Learners' Perceptions of the Benefits of Online Learning
2. Lessons Learned by Exploring, Experimenting, and Evaluating

D. INNOVATIVE PARTNERSHIPS FOR TEACHING AND LEARNING

1. Design-Develop-Deliver-Decide Model
2. Implications for Building Learning Partnerships