Dealing with People You Can't Stand (HM3025)

Course Format

Homestudy, Certificate of Completion is available immediately upon passing the exam.

Course Overview

This course will direct your attention to 5 key areas for solving your people problems -

1. First, it will examine the forces that compel people to be difficult in such a variety of ways.
   
2. Then it will examine essential communication skills that turn conflict into cooperation, emotion into reason and hidden agendas into honest dialogue.
   
3. Next, we'll focus on specific strategies for dealing with the 10 most difficult behaviors of the people you can't stand.
   
4. Increasingly, we define our relationships with others using the phone and e-mail. We'll help you make the most out of these tools to avoid conflict and build cooperation.
   
5. By the time you reach the end of the book, you will probably have recognized yourself in some of the descriptions of problem people. We will then address the subject of what to do when you can't stand yourself.

 

Table of Contents:

Part 1. Getting to Know the People You Can't Stand

Chapter 1: The 10 Most Unwanted List

Chapter 2: The Lens of Understanding

Chapter 3: The Road to Hell is Paved with Good Intentions

Part 2. Surviving Through Skillful Communication

Chapter 4: From Conflict to Cooperation

Chapter 5. Listen to Understand

Chapter 6. Reach a Deeper Understanding

Chapter 7. Speak to be Understood

Chapter 8. Get What You Project and Expect

Part 3. Bringing Out the Best in People at their Worst

Chapter 9. The Tank

Chapter 10. The Sniper

Chapter 11. The Know-It-All

Chapter 12. The Think-They-Know-It-All

Chapter 13. The Grenade

Chapter 14. The YES Person

Chapter 15. The MAYBE Person

Chapter 16. The Nothing Person

Chapter 17. The NO Person

Chapter 18. The WHINER

Chapter 19. What If People Can't Stand You?

Part 4. Communication in a Digital Age

Chapter 20. Communication and the Challenge of Technology

Chapter 21. The Eight Ounces of Prevention in Phone Communication

Chapter 22. The Eight Ounces of Prevention in E-Mail Communication

Appendix: How to Change Your Attitude

****CCAPP STUDENTS - PLEASE READ - Please note any course over 8 CEUs/Contact Hours/Hours, must be completed over a 72 hour (or more) time period. Your course start date is the date of purchase, and your completion date is when you have passed your test. For example, 'Completed 7/1/2024 - 7/6/2024'

Course Objectives

1. Discuss essential communication skills that turn conflict into cooperation, emotion into reason, and hidden agendas into honest dialogue.


2. Explain specific strategies for dealing with these 10 most difficult behaviors of the people "you can not stand":
   1. The Tank
   2. The Sniper
   3. The Know It All
   4. The Think They Know It All
   5. The Grenade
   6. The Yes Person
   7. The Maybe Person
   8. The Nothing Person
   9. The No Person
   10. The Whiner


3. Discuss the Eight Ounces of Prevention that can turn the phone and/or email to your advantage.