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CCMC Ethics - Code of Professional Conduct for Case Managers
Course Code: ET3000

Author(s): Commission for Case Manager Certification

Pre-approved for: ACM, CA BRN, CCM, CLCP, CNLCP, COHN/COHN-S, Delaware BON, Florida BON, MSCC, RNs

Hours: 2

CCMC Code Of Conduct

This course is CCMC ETHICS APPROVED. The CCMC Code of Professional Conduct will be referenced in this presentation. PLEASE NOTE not approved for CDMS or CRC.
Course Objectives:
  1. Identify the 7 Rules of Conduct that may result in disciplinary action by CCMC

  2. Explain the scope of Practice for Case Managers in terms of:
    1. Assumptions
    2. Underlying Values
    3. Definition of Case Management
    4. Ethical Issues

  3. Discuss the standards for professional case management conduct in terms of:
    Professional Responsibility
    Case manager/Client Relationships
    Confidentiality, Privacy and Recordkeeping
    Professional Relationships

  4. Explain the procedures used to facilitate the work of the CCMC Committee on Ethics and Professional Conduct for:
    (a) processing cases of alleged violation of the Code,
    (b) sanctioning Certificants,
    (c) processing appeals.

Course Overview:
  1. Preamble

  2. Principles

  3. CCMC Rules of Conduct

  4. Scope of Practice for Case Managers

  5. Selected Definitions

  6. Standards for Board-Certified Case Manager (CCM) Conduct

  7. CCMC Procedures for Processing Complaints

  8. Complaint Form


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