Crucial Confrontations:Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (HM2030)
Textbook:
Author(s):
Pre-Approved for:
Credit Hours: 18
Course Format
Homestudy, Certificate of Completion is available immediately upon passing the exam.
Course Overview
Course Objectives
- Describe the benefits of confronting others and the costs of walking away.
- Define a Crucial Confrontation.
- Explain how to:
1. Master your stories
2. Confront with safety
3. Stay focused and flexible during a Crucial Confrontation.
- Explain the reasons we intuitively rely on Force during Crucial Confrontations.
- Explain how to solve "big, sticky, complicated problems" and move it into
a powerful opportunity.