What Every Case Manager Should Know About Communication (CO1001)

Author(s): Claudia Moore RN, QPCM, CCM

Pre-Approved for: CA BRN, CE Broker Provider, Delaware BON

Credit Hours: 4

Course Format

This course is online. All course material is available online and is accessible immediately after purchase from your account homepage. Certificate of Completion is available immediately upon passing the exam.

Course Overview

This course presents communication skills necessary for case management. We will present the obstacles to effective communication and the strategies you can employ to overcome them.  


A. Communications

      1. Communicating with Physicians

      2. Timing the Initial Physician Contact

B. Practical Steps to a Win-Win Relationship Between Case Managers and Physicians

C. Maintaining Communications with Patients and Families

D. The Patient Communication chain of Command

     1. When the Family Becomes a Patient
     2. The Questions of Confidentiality and the Question of Cost
     3. Documenting the Patient Contact

E.  Communications with Payer Sources

F. Communications with Legal Professionals

G. Communication Subtleties

     1. The Right Mindset
     2.  Communication and Caring Overload: Burnout

Course Objectives

  1. Identify obstacles to effective case management communication.

  2. Describe strategies for overcoming obstacles to case management communication.

  3. List the key parties essential to effective case management communication.

Course Price


Customer Testimonial

An excellent course. I highly recommend this course to any level of case manager.
Patricia G.